第三部分(11~15问)
问:描述你在上司面前为自己的见解辩护的一次经历。答:我说服上司改变
公关公司。我确信以芝加哥为基地的公司不能满足我们在西海岸的利益,通过向上
司展示客源统计变化后,我说服了他。
这与描述“你按他人的建议行事的经历”是相对立的。你能提出有建设性的建
议并且让他人明白你的想法吗?请举出具体的例子来说明。
Q:Tell me about a time when you had to defend an idea to your boss.
A:Once I had to convince my boss to change PR firms.I really believed
that our interests on the West Coast werent being met by our Chicago
based firm.I was able to convince him after showing him the demographic
shift in our customer base.
问:你想改变你的管理形式的哪些方面?
答:别人向我征求意见时,我常常控制着自己不把答案直接告诉别人。我认为
使别人学会如何解决问题更为重要。我越来越善于教导别人并提出问题,但我从不
告诉别人该怎么做。
谈谈你正在努力改进的管理方式的一个方面。告诉面试官你采取的步骤,并给
出证据来说明你取得的进步。
Q:What aspect of your management style would you like to change?
A:I ve been working on holding back the urge to tell people the answers
when they ask for advice.I think it s more mportant to teach people how
to solve their own problems.I ve gotten better at coaching and presenting
questions and feedback without telling people what to do.
问:你有没有感到上司及同事对你的排斥?
答:我必须说明一下为何我曾认为黑白色调更切合保险小册子的内容。最初,
办公室里没有人赞同这个想法,因为我们都习惯于彩色的册子,人人都认为黑白册
子看上去显得低档。最后我终于说服大家,用更为巧妙的方法呈现死亡抚慰金这一
大难题会更行之有效。
举出具体例子说明你为自己的观点辩护的例子。避开谈及个性抵触、怨恨情绪
或愤怒的争吵。你如何令别人理解你的观点?结果如何?一定要以积极的语气结束
谈话。
Q:Have you ever felt defensive around your boss or peers?
A:I had to explain once why I thought a black and white brochure
was more suitable for the content of an insurance product brochure.No
one in my office liked the idea initially,because we were all used to color
brochures,and everybody felt that black and white looked cheap.Eventually
I convinced them that a more subtle approach would work better to present
information about a difficult topic death benefits.
问:谈谈影响你管理风格的一次学习经历。
答:我早期在银行工作时,给一位副执行主席发信,但忘记给在他手下做事的
两位副行政主席发副本。其中一位断定我有意作梗。从那以后,我对关键环节非常
小心。
把你的回答内容稍作改变,用以回应这个问题:“谈谈你最不喜欢的经理或监
督员”。在此描述一次正面或反面的使你获得有效管理经验的教训,或者描述一位
经理让你做你认为难以实现的事情的手段,他是如何激发你的?
Q:Tell me about a learning experience that affected your management
style.
A:Early in my job at the bank ,I wrote a letter to an EVP but failed
to make copies for the two AVPs who worked for him.One of them was impacted
by the content of the memo and concluded that I d circumvented him on
purpose.I ve really been careful about chain of command ever since.
问:你有没有仿效过别人的管理形式?
答:我在许多方面效仿我的第一位上司。我在桌上为每个工作成员准备了一个
文件袋。他们可把便条、想法、要我检查的工作或其他东西放在那儿,我就用这些
材料来处理事情。这成为我们大家沟通的另一种形式。那么,当我们坐下来谈论时,
要解决的问题都在手头上了。
你应该描述一位自己认识的上司,用积极的方式激发你去达到超出你自己目标
的要求。详细说明他是如何实现这种做法的。
Q:Have you patterned your management style after someone in particular?
A:I ve emulated my first boss in many ways.I keep a file for each
member of my staff on my desk.They can throw notes,ideas,work they want
me to review,or anything else in there,and I do the same with material I
have for them.It's an xtraform of communication whenever one of us gets
an idea.Then,when we sit down to talk,the issues we need to cover are in
one place,at our fingertips.
亦凡公益图书馆(shuku.net)
下一章 回目录